Terms and Conditions — Casamarinn

Last updated: May 20, 2026.

By accessing and using the website casamarinn.com.br (including the subdomain casamar.stays.net) and contracting the services of Casamarinn, a brand operated by Tabosa Consultoria LTDA (Brazilian CNPJ 48.278.140/0001-52, based in Fortaleza, Brazil), you fully agree to these Terms and Conditions. If you do not agree, please do not use the site or contract our services.

1. About Casamarinn

Casamarinn specializes in management and intermediation of short-term rentals in private apartments in the state of Ceará, Brazil. We act as managers on behalf of the property owners, providing:

• Property listing and marketing
• Guest support
• Check-in and check-out operations
• Cleaning and housekeeping
• Maintenance and support during the stay
• Payment intermediation

2. Customer Service

Business hours:

• Monday to Friday: 9 AM – 6 PM
• Saturday: 9 AM – 1 PM

Contact channels:

• WhatsApp / Phone: +55 85 2028-0777
• Email: reservas@casamarinn.com.br
• Privacy (DPO): privacidade@casamarinn.com.br

Operational support during the stay follows unit-specific rules, communicated upon booking confirmation.

3. Registration and Data Protection

To book, guests must provide personal data: full name, ID document or passport, email, and phone. Data is handled per our Privacy Policy, in compliance with Brazil's General Data Protection Law (LGPD — Law 13.709/2018).

The guest is responsible for keeping their access credentials confidential.

4. Reservations

4.1 General conditions

• Every booking is subject to property availability.
• A reservation is only confirmed after full payment (or the agreed deposit) and after the Casamarinn reservations team sends the confirmation email.
• Daily rates may vary according to season, demand, and lead time. Once confirmed, the rate is locked.

4.2 Mandatory data to validate the reservation

To validate a booking, the client must send proof of payment and the following information:

• Full name
• ID number or passport number
• CPF (Brazilian tax ID, if applicable)
• Address / neighborhood / city / postal code
• Phone number
• Email
• Check-in arrival time (and flight number, if traveling by air)
• Check-out departure time
• Names of all other guests (if any)
• ID / passport of all other guests (if any)
• Date of birth of other guests (if any)

This data is required by condominium gatekeepers and mandatory to authorize unit access. It must be sent at least 48 hours before check-in.

4.3 Maximum capacity

The number of guests cannot exceed the maximum capacity stated in each apartment's description, including children. This is a rule of both the condominiums and Casamarinn.

4.4 Minimum age for booking

Only persons 18 years or older may book a reservation. Minors are welcome as guests when accompanied by a legal guardian.

5. Payment and Security Deposit

5.1 Accepted methods

• Credit card via MercadoPago — up to 3 interest-free installments
• PIX (Brazilian instant payment) — with possible discount
• Bank transfer — in specific cases

All processing is handled by MercadoPago in a secure PCI-DSS certified environment. We do not store credit card data on our systems.

5.2 Payment confirmation

To correctly allocate your payment, we always require email confirmation of the transfer. The reservation is only validated once our reservations team sends the confirmation email.

5.3 Security deposit (when applicable)

Most Casamarinn units do not require a security deposit. For some specific units, a deposit may be required at check-in (cash or card) with a pre-determined amount for that property. If a deposit applies to your unit, it is always disclosed at the time of booking — never as a check-in surprise. When applicable, the deposit is fully refunded at check-out after property inspection.

6. Cancellation Policy

Standard policy (may vary by unit and period — check the booking confirmation):

Property unavailability: if, due to circumstances beyond Casamarinn's control, the booked property becomes unavailable, the guest may choose between (i) an equivalent alternative property (same region, capacity, and standard), or (ii) full refund.

7. Check-in and Check-out

7.1 Times

• Check-in: from 3 PM
• Check-out: until 12 PM

7.2 Self check-in

Casamarinn operates with self check-in: arrival instructions (gate code, key location, access data) are sent via WhatsApp in advance.

At most condominiums, guests first stop at the gatehouse for identification and facial recognition, then proceed directly to the apartment without needing a physical reception desk. Specific procedures for the booked unit are communicated upon confirmation.

7.3 Early check-in / Late check-out

Early check-in (before 3 PM) and late check-out (after 12 PM) are subject to apartment availability. The guest must confirm in advance with the team via WhatsApp +55 85 2028-0777 — conditions are informed at confirmation, according to the unit's schedule.

8. Property Use Rules

8.1 Residential use only

The apartment is for residential use only by the guest and registered companions. Not allowed:

• Parties, events, or gatherings with non-registered guests
• Commercial use (paid photo/video shoots, etc.) without prior authorization
• Subletting or transfer to third parties

8.2 Care of the property

The guest is responsible for the upkeep of the apartment during the stay, including furniture, equipment, utensils, bed linens and towels, and common condominium areas. Damages will be charged separately based on quote.

8.3 Restrictions

• No smoking inside the apartments
• Pets: policy varies by unit — please check before booking
• Quiet hours: respect each condominium's bylaws (generally 10 PM to 7 AM)

9. Responsibilities

9.1 Casamarinn's responsibilities

• Deliver the apartment clean, organized, and in the condition advertised
• Provide WhatsApp support during the stay
• Resolve operational issues as quickly as possible
• Ensure access to the condominium's facilities during the stay

9.2 Guest's responsibilities

• Provide complete data of all guests before check-in
• Respect maximum capacity and rules of the property and condominium
• Communicate issues promptly
• Return the apartment in adequate conditions at check-out

9.3 Limitation of liability

Casamarinn is not responsible for:

• Cancellations due to force majeure (weather events, government decisions, pandemic)
• Theft or loss of guest's personal belongings (we recommend travel insurance)
• External services contracted by the guest (transfers, tours, restaurants)
• Structural issues of the condominium beyond Casamarinn's direct control
• Charges from Beach Park water park or other external attractions

10. Intellectual Property

All content on casamarinn.com.br (text, photos, logos, design, icons) is property of Tabosa Consultoria LTDA or its licensors, protected by Brazilian Copyright Law (Law 9.610/98). Unauthorized use, copying, reproduction or distribution is prohibited.

11. Modifications

These Terms and Conditions may be updated periodically. The current version is always available at casamarinn.com.br/terms-and-conditions. Ongoing bookings retain the terms in effect at the time of contracting.

12. Applicable Law and Jurisdiction

These Terms are governed by Brazilian law, particularly the Consumer Protection Code (Law 8.078/90) and the Civil Code (Law 10.406/02). Any dispute will be resolved at the court of Fortaleza/CE, Brazil, with waiver of any other, however privileged.

13. Contact

For questions, clarifications, or exercise of rights:

• WhatsApp / Phone: +55 85 2028-0777
• Email (reservations): reservas@casamarinn.com.br
• Email (privacy / DPO): privacidade@casamarinn.com.br
• Headquarters: Tabosa Consultoria LTDA — Fortaleza, Brazil